---
title: "Alipay"
canonical_url: https://docs.connect.worldline-solutions.com/payment-product/alipay/consumer-experience
---

* [Overview](https://docs.connect.worldline-solutions.com/payment-product/alipay/overview/globalcollect.md)
* [Countries \& currencies](https://docs.connect.worldline-solutions.com/payment-product/alipay/countries-and-currencies/globalcollect.md)
* [Integration](https://docs.connect.worldline-solutions.com/payment-product/alipay/integration/globalcollect.md)
* [Process flows](https://docs.connect.worldline-solutions.com/payment-product/alipay/process-flows/globalcollect.md)
* [Additional information](https://docs.connect.worldline-solutions.com/payment-product/alipay/additional-information/globalcollect.md)
* [Consumer experience](https://docs.connect.worldline-solutions.com/payment-product/alipay/consumer-experience/globalcollect.md)
* [Reporting](https://docs.connect.worldline-solutions.com/payment-product/alipay/reporting/globalcollect.md)
* [FAQ](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs/globalcollect.md)

# Consumer experience

## Desktop flow

1. On the checkout page, the consumer selects Alipay among other listed payment products.

![Checkout page showing an order summary and a payment product list with UnionPay, PayPal, Alipay, and WeChat Pay](https://docs.connect.worldline-solutions.com/dA/0a37b585e6/fileAsset/Alipay-consumer-experience-desktop-flow-01.png)

1. The consumer gets redirected to Alipay, where they have to either scan the QR code and proceed with payment in Alipay mobile app or continue in their browser.

![Alipay payment page displaying a QR code for mobile payment and a login form for browser-based payment](https://docs.connect.worldline-solutions.com/dA/1e2b620f54/fileAsset/Alipay-consumer-experience-desktop-flow-02-chinese.png)

![Alipay payment page displaying a QR code for mobile payment and a login form for browser-based payment](https://docs.connect.worldline-solutions.com/dA/fc4ba7e0c4/fileAsset/Alipay-consumer-experience-desktop-flow-02-english.png)

1. On the next page, it's required to enter the Alipay password, then click the blue button to continue.

![Alipay cashier page showing order total, account balance, password field, and confirm payment button](https://docs.connect.worldline-solutions.com/dA/092f7d621d/fileAsset/Alipay-consumer-experience-desktop-flow-03-chinese.png)

![Alipay cashier page showing order total, account balance, password field, and confirm payment button](https://docs.connect.worldline-solutions.com/dA/948038c423/fileAsset/Alipay-consumer-experience-desktop-flow-03-english.png)

1. The consumer is taken to the payment status screen with the confirmation message.

![Alipay confirmation page displaying a green checkmark and a successful payment message for 114.00 yuan.](https://docs.connect.worldline-solutions.com/dA/b407303bc5/fileAsset/Alipay-consumer-experience-desktop-flow-04-chinese.png)

![Alipay confirmation page displaying a green checkmark and a successful payment message for 114.00 yuan.](https://docs.connect.worldline-solutions.com/dA/a6d6b6fe3a/fileAsset/Alipay-consumer-experience-desktop-flow-04-english.png)

1. Finally, the consumer is taken back to the checkout page. If they need to see the payment status again, they can click the "Request update on your payment button."

![Checkout return page showing order summary, awaiting payment status message, and Request update on your payment button.](https://docs.connect.worldline-solutions.com/dA/406b8ab225/fileAsset/Alipay-consumer-experience-desktop-flow-checkout-05.png)
[Next Reporting](https://docs.connect.worldline-solutions.com/payment-product/alipay/reporting/globalcollect.md)