---
title: "Alipay"
canonical_url: https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs
---

* [Overview](https://docs.connect.worldline-solutions.com/payment-product/alipay/overview/globalcollect.md)
* [Countries \& currencies](https://docs.connect.worldline-solutions.com/payment-product/alipay/countries-and-currencies/globalcollect.md)
* [Integration](https://docs.connect.worldline-solutions.com/payment-product/alipay/integration/globalcollect.md)
* [Process flows](https://docs.connect.worldline-solutions.com/payment-product/alipay/process-flows/globalcollect.md)
* [Additional information](https://docs.connect.worldline-solutions.com/payment-product/alipay/additional-information/globalcollect.md)
* [Consumer experience](https://docs.connect.worldline-solutions.com/payment-product/alipay/consumer-experience/globalcollect.md)
* [Reporting](https://docs.connect.worldline-solutions.com/payment-product/alipay/reporting/globalcollect.md)
* [FAQ](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs/globalcollect.md)

# FAQ

* [Show Hide
  Are Alipay payments processed in real time?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-1-are-alipay-payments-processed-in-real-time)  
  Yes, they are. The consumer is redirected to their Alipay account, where they are asked to approve the transaction. The outcome of the payment is then reported back to you.
* [Show Hide
  How long will the Alipay transaction take to go from CAPTURED status to PAID?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-2-how-long-will-the-alipay-transaction-take-to-go-from-captured-status-to-paid)  
  Alipay transactions are processed in real time and become PAID (1000) as soon as the consumer approves the payment.
* [Show Hide
  Is a separate contract with Alipay required?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-3-is-a-separate-contract-with-alipay-required)  
  No, there is no need to sign a separate contract with Alipay.
* [Show Hide
  Is it possible for consumers to reverse Alipay payments?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-4-is-it-possible-for-consumers-to-reverse-alipay-payments)  
  No, but you can initiate a refund to the consumer's Alipay account.
* [Show Hide
  Is there a timeframe within which I can initiate a refund?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-5-is-there-a-timeframe-within-which-i-can-initiate-a-refund)  
  Yes, the refund must be initiated within 365 days from the original transaction.
* [Show Hide
  When is it possible to initiate a refund for a transaction?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-6-when-is-it-possible-to-initiate-a-refund-for-a-transaction)  
  You can refund a transaction once it has reached the status PAID (1000).
* [Show Hide
  What are the funding options for Alipay users?](https://docs.connect.worldline-solutions.com/payment-product/alipay/faqs.md#body-7-what-are-the-funding-options-for-alipay-users)  
  * **Real-time methods**: debit and credit cards via online banking, Alipay-issued prepaid cards, other Alipay accounts (for example, P2P transfers)
  * **Non-real-time methods**: alternative funding options (cash, check, bank transfer)