---
title: "PromptPay"
canonical_url: https://docs.connect.worldline-solutions.com/payment-product/promptpay/faqs
---

* [Overview](https://docs.connect.worldline-solutions.com/payment-product/promptpay/overview/globalcollect.md)
* [Countries \& currencies](https://docs.connect.worldline-solutions.com/payment-product/promptpay/countries-and-currencies/globalcollect.md)
* [Integration](https://docs.connect.worldline-solutions.com/payment-product/promptpay/integration/globalcollect.md)
* [Process flows](https://docs.connect.worldline-solutions.com/payment-product/promptpay/process-flows/globalcollect.md)
* [Testing](https://docs.connect.worldline-solutions.com/payment-product/promptpay/testing/globalcollect.md)
* [Additional information](https://docs.connect.worldline-solutions.com/payment-product/promptpay/additional-information/globalcollect.md)
* [Consumer experience](https://docs.connect.worldline-solutions.com/payment-product/promptpay/consumer-experience/globalcollect.md)
* [Reporting](https://docs.connect.worldline-solutions.com/payment-product/promptpay/reporting/globalcollect.md)
* [FAQ](https://docs.connect.worldline-solutions.com/payment-product/promptpay/faqs/globalcollect.md)

# FAQ

* [Show Hide
  Does PromptPay support recurring payments?](https://docs.connect.worldline-solutions.com/payment-product/promptpay/faqs.md#body-1-does-promptpay-support-recurring-payments)  
  No, PromptPay does not support recurring payments. Each transaction must be initiated individually, as the system primarily facilitates direct transfers between accounts without built-in mechanisms for managing recurring billing cycles. For businesses that require recurring payment capabilities, alternative payment solutions should be considered.
* [Show Hide
  Does PromptPay support disputes?](https://docs.connect.worldline-solutions.com/payment-product/promptpay/faqs.md#body-2-does-promptpay-support-disputes)  
  No, PromptPay does not support disputes. Since it primarily facilitates direct transfers between accounts, there are no built-in mechanisms to handle transaction disputes or chargebacks.
* [Show Hide
  When can I ship/deliver the product?](https://docs.connect.worldline-solutions.com/payment-product/promptpay/faqs.md#body-3-when-can-i-ship-deliver-the-product)  
  You can ship the goods as soon as the transaction has reached status ID 800 or higher.
* [Show Hide
  Can we process any currencies other than THB with PromptPay?](https://docs.connect.worldline-solutions.com/payment-product/promptpay/faqs.md#body-4-can-we-process-any-currencies-other-than-thb-with-promptpay)  
  No, PromptPay only supports transactions in Thai Baht (THB). The presentment currency for all transactions must be THB, and other currencies cannot be processed through the PromptPay system.