---
title: "Trustly"
canonical_url: https://docs.connect.worldline-solutions.com/payment-product/trustly/consumer-experience
---

* [Overview](https://docs.connect.worldline-solutions.com/payment-product/trustly/overview/globalcollect.md)
* [Countries \& currencies](https://docs.connect.worldline-solutions.com/payment-product/trustly/countries-and-currencies/globalcollect.md)
* [Integration](https://docs.connect.worldline-solutions.com/payment-product/trustly/integration/globalcollect.md)
* [Process flows](https://docs.connect.worldline-solutions.com/payment-product/trustly/process-flows/globalcollect.md)
* [Testing](https://docs.connect.worldline-solutions.com/payment-product/trustly/testing/globalcollect.md)
* [Additional information](https://docs.connect.worldline-solutions.com/payment-product/trustly/additional-information/globalcollect.md)
* [Consumer experience](https://docs.connect.worldline-solutions.com/payment-product/trustly/consumer-experience/globalcollect.md)
* [Reporting](https://docs.connect.worldline-solutions.com/payment-product/trustly/reporting/globalcollect.md)
* [FAQ](https://docs.connect.worldline-solutions.com/payment-product/trustly/faqs/globalcollect.md)

# Consumer experience

## Desktop flow

1. On the checkout page, consumer chooses Trustly from the list of available payment options and gets redirected.

![Trustly sc_1.png](https://docs.connect.worldline-solutions.com/dA/d36d8accd5/trustly sc_1.png?language_id=1)

1. Consumer provides their name and contact information and selects Pay.

![Truslty_sc_2.png](https://docs.connect.worldline-solutions.com/dA/f0730fe5e3/truslty_sc_2.png?language_id=1)

1. A pop-up window appears. Consumer clicks Pay with Trustly to continue their payment.

![ConsumerExperience 3.png](https://docs.connect.worldline-solutions.com/dA/d3007f1b3c/ConsumerExperience 3.png?language_id=1)

1. Consumer selects their bank from the list and proceeds with completing payment on the bank's app or website.

![ConsumerExperience 4.png](https://docs.connect.worldline-solutions.com/dA/79ffb7a935/ConsumerExperience 4.png?language_id=1)

1. Trustly redirects the consumer back to the order overview and payment status page. This page can be either our MyCheckout hosted payment page or your website page depending on a selected integration method.

![Trustly_sc_3.png](https://docs.connect.worldline-solutions.com/dA/78bf6eca7e/trustly_sc_3.png?language_id=1)
[Next Reporting](https://docs.connect.worldline-solutions.com/payment-product/trustly/reporting/globalcollect.md)