Microsoft Dynamics 365

A next-generation hybrid fraud management solution is developed to increase fraud detection accuracy and improve operational effectiveness. The solution is fully integrated into our digital commerce platform: a single integration and onboarding for our payment services and Microsoft’s Fraud Protection. There is no limitation on geography or business verticals.

Features

AI-powered tool: core technology is adaptive AI, trained by the fraud protection network, which empowers machine learning and provides a broad awareness of fraud activity across the globe and within business verticals
Mixed fraud screening models: suit your business needs by choosing traditional static rules, machine learning, or a hybrid combination of both
Multi-hierarchy: manage your fraud strategy at any level (set up rules per branch, country, MID, etc.)
Payment methods variety: choose from all presented card products, direct debit, and alternative payment methods supported by us
Device fingerprinting: benefit from a fully integrated device intelligence at no additional cost
Custom data flexibility: send any extra data fields in the desired format to create fraud rules and enhance their performance

What does it mean for you?

Pre-authorization monitoring: filter potential risks before the transactions are sent to the bank and increase authorization rates
Outstanding dataset: combine Worldline, Microsoft’s Fraud Protection network, industry leaders, and your transactional data to build up your own machine-learning fraud tool
Risk appetite calibration: find the optimum balance between approving orders and detecting fraud activity
Virtual fraud analyst reporting: analyze and monitor your controls

Available tools

View the transaction details

A comprehensive transactional summary is easily accessible, neatly organized into predefined sections for your convenience.

risk-score

user-information

transaction-map

Virtual fraud analyst

You can analyze patterns and gain profound insights into your fraud management controls.

key-performance-indicators

transaction-volume

Risk score

This score uses AI to estimate the chance of a transaction being fraudulent. The platform relies on data from the fraud protection network to identify events and detect fraud connections. By carefully examining each transaction within Microsoft Dynamics 365, you can use these identified links to efficiently tackle emerging fraud risks and protect your business.

The more data you send, the better results you get with the AI-powered fraud detection platform. See data fields section for all the properties you can send in your request.

The risk score is an integer between 0 and 999 (inclusive). The higher the score, the higher the likelihood that the transaction is fraudulent.

Lists

You're free to create Standard, Block, Watch and Safe lists using the built-in functionality to simply add any of these 5 attributes to your list:

User ID
Device ID
IP address
Payment ID
Email address

Custom lists are created and defined by you to implement specific business policies to manage your fraud protection strategy. You can reference your lists in rules dynamically.

Rules

You can create rules with the properties you send in the payment request, use the risk score generated by the AI model, or employ both methods. The output will be a decision that determines the next transaction step.

The rate at which certain actions occur, whether attributed to a user or entity (like a credit card), can be a signal of suspicious behavior and possible fraudulent activity. For example, when fraudsters attempt a series of separate orders, they frequently use one or more credit cards to swiftly perform multiple orders from a single IP address or device. This pattern often points to potential fraudulent actions.

You can also set up velocity checks to monitor unusual patterns and how often suspicious events occur. There's an option to define thresholds in your rules to control and mitigate potential risks effectively.

Case management

When you configure the rules to activate a Challenge decision, it initiates the creation of a case in your designated queue that the fraud expert within your organization will review. You can also categorize these cases into distinct queues for your fraud team to assess manually. To perform a transaction review:

Go to Case Management and select View Cases from the specific queue you need to review. Inspect the transaction details.

case-management

Inspect the transaction details.

transaction-details

On the Link Analysis tab, you can examine additional transactions related to the case you're reviewing. Choose specific attributes to display transactions that share the same attributes. This feature helps to trace and understand the links between transactions.

link-analysis-tab

Using this data, decide to Approve or Reject the transaction, specifying the reason (it's also possible to include notes).

approve-transaction

Data fields

When you send a payment request, there are various fields included that need to be filled out. We encourage you to send as many fields as possible, as not all of them are mandatory. Sending more data in your request also helps the machine learning models to get educated in real time by consuming and assessing the data signals for more effective fraud detection. For a detailed description of data fields, refer to our API reference.

Some of the objects down below are conditional, such as:

shipping - only applicable if you ship physical goods.
fraudfields - custom fields for data that is specific to your business (you may find it beneficial to use it for your fraud rules).
mandate.customer.companyName - only available for paymentProductId 771 (SEPA Direct Debit).
mandate.customer.bankAccountIban.iban - only available for paymentProductId 771 and 770.

Use the tables below to see which fields you need to send in your request.

Mandatory		If you do not send these fields in your request, the fraud screening cannot be processed.
Highly recommended		Useful data that will help you detect fraud. You should strongly consider sending these fields in your request to enhance your fraud detection.
Industry-specific (airline)		Essential data if you are operating in a specific industry.
Industry-specific (hospitality)		Essential points if you are operating in a specific industry.
Industry-specific (retail)		Essential data if you are operating in a specific industry.
Conditional		Required data to use depending on the specific object. If you don't include it, the entire object will not be sent for fraud screening, affecting your overall fraud detection results.
Additional		Optional data that can improve your fraud detection.

Property	Type	Details
order	object	Order object containing order-related data. Please note that this object is required to be able to submit the amount.
amountOfMoney	object	Object containing amount and ISO currency code attributes.
currencyCode	string(3)	Three-letter ISO currency code representing the currency for the amount.
amount	integer(12)	Amount in cents and always having 2 decimals.
references	object	Object that holds all reference properties that are linked to this transaction.
merchantReference	string	Your unique reference of the transaction that is also returned in our report files. This is almost always used for your reconciliation of our report files. Note: maximum length of this field for transactions processed on the GlobalCollect platform is 30. maximum length of this field for transactions processed on the WL Online Payment Acceptance Platform platform is 50.
additionalInput.airlineDate	object
agentNumericCode	string(8)	Numeric code identifying the agent.
code	string(3)	Airline numeric code.
flightDate	string(8)	Date of the flight. Format: YYYYMMDD
flightLegs.items	object
airlineClass	string	Reservation Booking Designator.
carrierCode	string(2)	IATA carrier code.
date	string(8)	Date of the leg. YYYYMMDD
arrivalAirport	string(3)	Arrival airport/city code.
fare	string(12)	Fare of this leg.
fareBasis	string(15)	Fare Basis/Ticket Designator
departureTime	string(6)	The departure time in the local time at the departure airport. Format: HH:MM
flightNumber	string(4)	The flight number assigned by the airline carrier with no leading spaces. Should be a numeric string.
originAirport	string(3)	Origin airport/city code.
number	integer(5)	Sequence number of the flight leg.
stopoverCode	string	Possible values are: permitted = stopover permitted non-permitted = stopover not permitted
invoiceNumber	string(6)	Airline tracing number.
merchantCustomerId	string(16)	Your ID of the customer in the context of the airline data.
isETicket	boolean	true = ticket is an E-Ticket false = ticket is not an E-Ticket
issueDate	string(8)	This is the date of issue recorded in the airline system In a case of multiple issuances of the same ticket to a cardholder, you should use the last ticket date. Format: YYYYMMDD
pnr	string(217)	Passenger name record.
ticketDeliveryMethod	string	Possible values: e-ticket city-ticket-office airport-ticket-office ticket-by-mail ticket-on-departure
passengerName	string(49)	Name of the passenger.
ticketNumber	string(13)	The ticket or document number. On the Ogone Payment Platform and the GlobalCollect Payment Platform it contains: Airline code: 3-digit airline code number Form code: maximum of 3 digits indicating the type of document, the source of issue and the number of coupons it contains Serial number: maximum of 8 digits allocated on a sequential basis, provided that the total number of digits allocated to the form code and serial number shall not exceed ten TICKETNUMBER can be replaced with PNR if the ticket number is unavailable
placeOfIssue	string(15)	Place of issue. For sales in the US the last two characters (POS 14-15) must be the US state code.
pointOfSale	string(25)	IATA point of sale name.
posCityCode	string(10)	City code of the point of sale.
isRestrictedTicket	boolean	true - restricted, the ticket is non-refundable false - no restrictions, the ticket is (partially) refundable
isThirdParty	boolean	true - payer is the ticket holder false - payer is not the ticket holder
name	string(20)	Name of the airline.
additionalInput.lodgingData	object	Object that holds lodging specific data.
charges.items	array of objects	Object that holds lodging related charges.
chargeAmount	integer(12)	Amount of additional charges associated with the stay of the guest. Note: The currencyCode is presumed to be identical to the order.amountOfMoney.currencyCode.
chargeAmountCurrencyCode	string(3)	Currency for charge amount. The code should be in 3 letter ISO format.
chargeType	string	Type of additional charges associated with the stay of the guest. Allowed values: lodging telephone restaurant minibar giftshop laundry transport gratuity conferenceRoom audiovisual banquet internet earlyDeparture roomService loungeBar other
folioNumber	string(25)	The Lodging Folio Number assigned to the itemized statement of charges and credits associated with this lodging stay, which can be any combination of characters and numerals defined by the Merchant or authorized Third Party Processor.
checkInDate	string(8)	The date the guest checks into (or plans to check in to) the facility. Format: YYYYMMDD
checkOutDate	string(8)	The date the guest checks out of (or plans to check out of) the facility. Format: YYYYMMDD
isConfirmedReservation	boolean	Indicates whether the room reservation is confirmed. true - room reservation is confirmed false - room reservation is not confirmed
numberOfAdults	integer(3)	The total number of adult guests staying (or planning to stay) at the facility (i.e., all booked rooms).
numberOfNights	integer(4)	The number of nights for the lodging stay.
numberOfRooms	integer(4)	The number of rooms rented for the lodging stay.
propertyPhoneNumber	string(20)	The local phone number of the facility in an international phone number format.
propertyCustomerServicePhoneNumber	string(20)	The international customer service phone number of the facility.
rooms.items	array of objects	Object that holds lodging-related room data.
typeOfRoom	string(12)	Describes the type of room, e.g., standard, deluxe, suite.
typeOfBed	string(12)	Size of bed, e.g., king, queen, double.
dailyRoomRate	string(12)	Daily room rate exclusive of any taxes and fees. Note: The currencyCode is presumed to be identical to the order.amountOfMoney.currencyCode.
dailyRoomRateCurrencyCode	string(3)	Currency for daily room rate. The code should be in 3 letter ISO format.
dailyRoomTaxAmount	string(12)	Daily room tax. Note: The currencyCode is presumed to be identical to the order.amountOfMoney.currencyCode.
customer	object	Object containing the details of the customer. Depends on: required, except when a token has been included in the request that includes at least the countryCode in the billingAddress.
merchantCustomerId	string(15)	Your identifier for the customer. It can be used as a search criteria in the GlobalCollect Payment Console and is also included in the GlobalCollect report files. It is used in the fraud-screening process for payments on the Ogone Payment Platform. Depends on: Required for payments done with payment product 320 (Google Pay), payment product 806 (Trustly) and 830 (paysafecard). Required for hosted checkouts where payment products 806 (Trustly) and 830 (PaysafeCard) are allowed. Required for card payments and hosted checkouts with one of the following properties: unscheduledCardOnFileSequenceIndicator unscheduledCardOnFileRequestor.
isPreviousCustomer	boolean	Specifies if the customer has a history of online shopping with the merchant. true - customer is a known returning customer false - customer is new/unknown customer
contactDetails	object	Object containing contact details like email address and phone number.
emailAddress	string(70)	Email address of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
phoneNumber	string(20)	Phone number of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
personalInformation	object	Object containing personal information like name, date of birth and gender.
name	object	Object containing the name details of the customer.
firstName	string(15)	Given name(s) or first name(s) of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
surname	string(70)	Surname(s) or last name(s) of the customer. The surname is truncated after 25 characters, with the limit being applied after surnamePrefix is prepended, for payments, refunds or payouts that are processed by the WL Online Payment Acceptance platform The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
locale	string(6)	The locale that the customer should be addressed in (for 3rd parties). Note that some 3rd party providers only support the languageCode part of the locale, in those cases we will only use part of the locale provided.
billingAddress	object	Object containing billing address details.
street	string(50)	Street name.
houseNumber	string(15)	House number. The houseNumber is truncated after 10 characters for payments, refunds or payouts that are processed by the WL Online Payment Acceptance platform.
additionalInfo	string(50)	Additional address information. The additionalInfo is truncated after 10 characters for payments, refunds or payouts that are processed by the WL Online Payment Acceptance platform.
zip	string	Zip code. Note: For payments with product 1503 the maximum length is not 10 but 8.
city	string	City. Note: For payments with product 1503 the maximum length is not 40 but 20.
state	string(50)	Full name of the state or province.
countryCode	string(2)	ISO 3166-1 alpha-2 country code.
device	object	Object containing information on the device and browser of the customer.
deviceFingerprintTransactionId	string	One must set the deviceFingerprintTransactionId received by the response of the endpoint /{merchant}/products/{paymentProductId}/ deviceFingerprint
ipAddress	string(45)	The IP address of the customer client from the HTTP Headers.
timezoneOffsetUtcMinutes	string(6)	Offset in minutes of timezone of the client versus the UTC. Value is returned by the JavaScript getTimezoneOffset() API call. If you use the latest version of our JavaScript Client SDK, we will collect this data and include it in the encryptedCustomerInput property. We will then automatically populate this data if available.
defaultFormFill	string	Degree of default form fill, with the following possible values: automatically - all fields filled automatically automatically-but-modified - all fields filled automatically, but some fields were modified manually manually - all fields were entered manually
account	object	Object containing data related to the account the customer has with you.
paymentAccountOnFile	object	Object containing information on the payment account data on file (tokens).
createDate	string(8)	The date (YYYYMMDD) on which the customer created their account with you.
numberOfCardOnFileCreationAttemptsLast24Hours	integer(3)	Number of attempts made to add new card to the customer account in the last 24 hours.
hadSuspiciousActivity	boolean	Specifies if you have experienced suspicious activity on the account of the customer. true = you have experienced suspicious activity (including previous fraud) on the customer account used for this transaction false = you have experienced no suspicious activity (including previous fraud) on the customer account used for this transaction
authentication	object	Object containing data on the authentication used by the customer to access their account.
method	string	Authentication used by the customer on your website or app Possible values : guest = no login occurred, customer is 'logged in' as guest merchant-credentials = the customer logged in using credentials that are specific to you federated-id = the customer logged in using a federated ID issuer-credentials = the customer logged in using credentials from the card issuer (of the card used in this transaction) third-party-authentication = the customer logged in using third-party authentication fido-authentication = the customer logged in using a FIDO authenticator fido-authentication-with-signed-assurance-data = the customer logged in using a FIDO authenticator which also provides signed assurance data src-assurance-data = the customer authenticated themselves during a Secure Remote Commerce session
shipping	object	Object containing information regarding shipping / delivery.
type	string	Indicates the merchandise delivery timeframe. Possible values: electronic = For electronic delivery (services or digital goods) same-day = For same day deliveries overnight = For overnight deliveries 2-day-or-more = For two day or more delivery time for payments that are processed by the GlobalCollect platform 2-day-or-more = For two day or more delivery time for payments that are processed by the Ogone platform priority = For prioritized deliveries for payments that are processed by the WL Online Payment Acceptance platform ground = For deliveries via ground for payments that are processed by the WL Online Payment Acceptance platform to-store = For deliveries to a store for payments that are processed by the WL Online Payment Acceptance platform
emailAddress	string(70)	Email address linked to the shipping.
trackingNumber	string(19)	Shipment tracking number.
comments	string(160)	Comments included during shipping.
address	object	Object containing address information.
additionalInfo	string(50)	Additional address information.
name	object	Object that holds name elements.
firstName	string(15)	Given name(s) or first name(s) of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
surname	string(70)	Surname(s) or last name(s) of the customer. The surname is truncated after 25 characters, with the limit being applied after surnamePrefix is prepended, for payments, refunds or payouts that are processed by the WL Online Payment Acceptance platform The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
surnamePrefix	string(15)	Middle name - in between first name and surname - of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
title	string(35)	Title of customer.
street	string(50)	Street name.
houseNumber	string(15)	House number.
zip	string	Zip code.
countryCode	string(2)	ISO 3166-1 alpha-2 country code.
shoppingCart.items	array of objects	Shopping cart data.
amountOfMoney	object	Object containing amount and ISO currency code attributes. Note: make sure you submit the amount and currency code for each line item.
currencyCode	string(3)	Three-letter ISO currency code representing the currency for the amount.
amount	integer(12)	Amount in cents and always having 2 decimals.
invoiceData	object	Object containing the line items of the invoice or shopping cart. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
description	string(116)	Shopping cart item description.
orderLineDetails	object	Object containing additional information that when supplied can have a beneficial effect on the discount rates.
productCode	string(12)	Product or UPC Code, left justified. Note: Must not be all spaces or all zeros
productType	string(12)	Code used to classify items that are purchased. Note: Must not be all spaces or all zeros
productName	string(120)	The name of the product. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
productCategory	string(50)	The category of the product (i.e. home appliance). This property can be used for fraud screening on the Ogone Platform.
productPrice	string(12)	The price of one unit of the product, the value should be zero or greater.
quantity	integer(4)	Quantity of the units being purchased, should be greater than zero. Note: Must not be all spaces or all zeros
cardPaymentMethodSpecificInput	object	Object containing the specific input details for card payments.
paymentProductId	integer(5)	Payment product identifier. Please see payment products for a full overview of possible values.
card	object
cvv	string(4)	Card Verification Value, a 3 or 4 digit code as an additional security feature for card not present transactions.
cardNumber	string(19)	The complete credit/debit card number (also know as the PAN). The minimum input length is 12 digits. The card number is always obfuscated in any of our responses.
expiryDate	string(4)	Expiry date of the card. Format: MMYY
skipFraudService	boolean	true = fraud scoring will be skipped for this transaction false = fraud scoring will not be skipped for this transaction Note: This is only possible if your account in our system is setup for Fraud scoring and if your configuration in our system allows you to override it per transaction.
isRecurring	boolean	true - only payment products that support recurring payments will be shown. Any transactions created will also be tagged as being a first of a recurring sequence. false - only payment products that support one-off payments will be shown.
recurring	object	Object containing data related to recurring.
minFrequency	integer(4)	Minimum number of days between authorizations. If no value is provided we will set a default value of 30 days.
endDate	string(8)	The date that the trial period ends in YYYYMMDD format.
recurringPaymentSequenceIndicator	string	first = this transaction is the first of a series of recurring transactions recurring = this transaction is a subsequent transaction in a series of recurring transactions Note: Will default to first when isRecurring is set to true, with the following exception that it is set to recurring when the customer is making the payment using a PayPal token. Note: For any first of a recurring the system will automatically create a token as you will need to use a token for any subsequent recurring transactions. In case a token already exists this is indicated in the response with a value of False for the isNewToken property in the response.
threeDSecure	object	Object containing specific data regarding 3-D Secure.
skipAuthentication	boolean	true = 3D Secure authentication will be skipped for this transaction. This setting should be used when isRecurring is set to true and recurringPaymentSequenceIndicator is set to recurring. false = 3D Secure authentication will not be skipped for this transaction. Note: This is only possible if your account in our system is setup for 3D Secure authentication and if your configuration in our system allows you to override it per transaction.
redirectionData	object	Object containing browser specific redirection related data.
returnUrl	string(512)	The URL that the customer is redirect to after the payment flow has finished. You can add any number of key value pairs in the query string that, for instance help you to identify the customer when they return to your site. Please note that we will also append some additional key value pairs that will also help you with this identification process. Note: The provided URL should be absolute and contain the protocol to use, e.g. http:// or https://. For use on mobile devices a custom protocol can be used in the form of protocol://. This protocol must be registered on the device first. URLs without a protocol will be rejected.
directDebitPaymentMethodSpecificInput	object	Object containing the specific input details for direct debit payments.
paymentProductId	integer(5)	Payment product identifier. Please see payment products for a full overview of possible values.
paymentProduct730SpecificInput	object	Object containing ACH specific details.
bankAccountBban	object	Object containing account holder name and bank account information.
accountNumber	string	Bank account number.
bankCode	string	Bank code.
branchCode	string	Branch code.
bankName	string(40)	Name of the bank.
countryCode	string(2)	ISO 3166-1 alpha-2 country code of the country where the bank account is held For UK payouts this value is automatically set to GB as only payouts to UK accounts are supported.
accountHolderName	string(30)	Name of the account holder.
paymentProduct705SpecificInput	object	Object containing UK Direct Debit specific details.
bankAccountBban	object	Object containing account holder name and bank account information.
accountNumber	string	Bank account number.
bankCode</span class="property lvl-3">	string	Bank code.
branchCode	string	Branch code.
bankName	string(40)	Name of the bank.
countryCode	string(2)	ISO 3166-1 alpha-2 country code of the country where the bank account is held For UK payouts this value is automatically set to GB as only payouts to UK accounts are supported.
accountHolderName	string(30)	Name of the account holder.
sepaDirectDebitPaymentMethodSpecificInput	object	Object containing the specific input details for SEPA direct debit payments.
paymentProductId	integer(5)	Payment product identifier. Please see payment products for a full overview of possible values.
token	string(40)	ID of the token that holds previously stored card data. If both the token and card are provided, then the card takes precedence over the token.
merchant	object	Object containing information on you, the merchant.
contactWebsiteUrl	string(2048)	URL to find contact or support details to contact in case of questions.
fraudFields	object	Object containing additional data that will be used to assess the risk of fraud.
customerIpAddress	string(45)	The IP Address of the customer that is making the payment. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
orderTimezone	string(2)	Timezone in which the order was placed. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
giftCardType	string	One of the following gift card types: celebrate-fall - Celebrate Fall grandparents-day - Grandparent's Day independence-day - Independence Day anniversary - Anniversary birthday - Birthday congratulations - Congratulations april-fools-day - April Fool's Day easter - Easter fathers-day - Father's Day graduation - Graduation holiday - Holiday seasons-greetings - Season's Greetings passover - Passover kwanzaa - Kwanzaa halloween - Halloween mothers-day - Mother's Day new-years-day - New Year's Day bosses-day - Bosses' Day st-patricks-day - St. Patrick's Day sweetest-day - Sweetest Day christmas - Christmas baby-shower - Baby Shower thanksgiving - Thanksgiving other - Other valentines-day - Valentine's Day wedding - Wedding secretarys-day - Secretary's Day chinese-new-year - Chinese New Year hanukkah - Hanukkah
giftMessage	string(160)	Gift message
userData	array	Array of up to 16 userData properties, each with a max length of 256 characters, that can be used for fraud screening.

Microsoft Dynamics 365 Fraud Protection