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Cartes Bancaires

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If you need a refund for a Cartes Bancaires payment, you can request it to be returned to the card you used for the original purchase. You can make this request either through the Payment Console or by making an API call.

During the refund process, it's important to note that the transaction might still be reversed, and the consumer could initiate a chargeback. The issuing bank will only consider the claim if the refund hasn't been fully processed yet.

There are specific conditions for accepting refunds:

  1. The original transaction must have been processed through us.
  2. The refund amount cannot exceed 100% of the original transaction value.
  3. Refunds are not applicable for transactions with a merchant category code of 7995 (Betting, Casino Gaming Chips, Off-Track Betting, and Wagers). For such cases, refunds can only be made through a bank transfer. Alternatively, for payouts, merchants can request a CFT/OCT account.

Some general rules to keep in mind:

  • We may reject refund requests if the refund amount exceeds 100% of the collected transactions. This is a crucial condition of our refund policy.
  • Refunds must be initiated (submitted) individually, either online through the payment console or via an API request.
  • Refunds should include the original transaction reference number.
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