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FAQ
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How can I recognize a payment reference number from a proof of payment?
A payment reference number can be recognized in the “Código de barras / Identifição numero” on a proof of payment. The six digits after the first ten digits of the “Código de barras / Identifição numero” are the last six digits of our payment reference number.
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When can I ship/deliver the product?
You can ship the goods as soon as the transaction has reached 800 or higher.
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When can I expect a Boleto Bancario payment to be reported?
The Boleto Bancário payment is reported on a daily basis, but has a two day delay (T+2).
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My consumer is claiming he paid, but the order is still pending payment, what do I need to do?
In order to investigate we require a proof of payment. You can initiate a payment inquiry via the our payment console and attach the proof of payment. We can start an investigation based on the details provided.