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  • Please note that if a consumer, while re-directed to Sofort, cancels the payment and then clicks "Go Back", the consumer will no longer have the session open at Sofort. Therefore the option of accept transaction is no longer available. In this case the status of the transaction will be cancelled at bank 125.
  • The current timeout settings are quite permissive, as it is set to 2 hours. If a customer does not finish the transaction or we cannot retrieve the status of the transaction, we will time out the transaction after 2 hours and the transaction will have status ID 150.


Sofort is offered in a Full Service model. This means that we take care of the collection and reporting of the funds. Status changes that affect the financial position (like refunds and payments) will be reported in our standard reports, as described in the reporting section. 

Refunds on this payment product  are made via Bank Transfer (Payment Product ID depends on the country of the original payment) and can be processed in two ways:

  • Submitting a refund action on the order via API
  • Pushing the refund button on the Payment Console

Please be aware that the total value of the refunds submitted on the order may not exceed the total amount paid on the payment. The maximum number of days for processing a refund is 180 days.

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