Trustly

• Overview
• Countries & currencies
• Integration
• Process flows
• Testing
• Additional information
• Consumer experience
• Reporting
• FAQ

Additional information

Entity requirements

There are no specific in-country requirements except for gambling merchants. These must be licensed in Europe.

Forbidden industries

Trustly does not engage in business relationships with companies engaged in the following industries, nor with unlicensed businesses in licensed sectors:

• Adult entertainment (businesses where revenue is gained in part or whole from explicitly sexual material, including, but not limited to content (images and other media)) and escort services;
• Facilitating purchase/sale of cryptocurrencies (e.g. Exchange platforms);
• Marijuana dispensaries and related businesses;
• Pseudo-pharmaceuticals;
• Illegal drugs and drugs paraphernalia;
• Weapons and ammunition (ammo, equipment, explosives) except for sports, antiques or collectors’ items;
• Pyramid selling, Ponzi schemes or other “get rich quick” schemes;
• Fortune tellers, mediums and other services speculating around supernatural phenomena;
• Distributing of items protected by copyright law (licensed software, file sharing, music, etc.) Without a valid license/authorization in place in the form of an IPR statement;
• Money remittance where Company services are utilized through a Partner Program for Collecting PSP's (CPSP);
• Shell banks as defined under FATF recommendations
• Binary Merchants are restricted
• Computer (including remote) tech support/performance optimization/virus removal solutions (sellers/authorized resellers of downloadable and installable antivirus software fall outside of scope of this prohibition).

Refunds

Just like incoming payments via Trustly, refunds are processed instantly on the platform. This will add great advantages for your consumers who can benefit from shorter timelines to receive the funds back on their bank account. 

References

Trustly is offered in a Full Service model. This means that we take care of the collection and reporting of the funds. Status changes that affect the financial position (like refunds and payments) will be reported in our standard reports, as described in the reporting section. 

Refunds on this payment product  are made via the Trustly platform and can be processed in two ways:

• Submitting a refund action on the order via API
• Pushing the refund button on the Payment Console

Please be aware that the total value of the refunds submitted on the order may not exceed the total amount paid on the payment. The maximum number of days for processing a refund is 180 days.