Trustly

Is there a fraud detection or prevention tool available via Trustly?

The Trustly Risk Management service effectively reduces fraud risk through several key measures:

Using bank-level data security protocols
Ensuring that merchants don't receive bank account details
Supporting the full range of bank-issued, multi-factor authentication and authorization methods
Maintaining our own blacklists of consumers, as well as whitelists of VIP consumers

Do you provide two-factor authentication, and if so, what methods are used?

Trustly offers comprehensive two-factor authentication options, covering every method issued by banks in all the markets we serve. Our methods include one-time passwords (OTPs) via SMS and physical card readers. Importantly, we adhere strictly to the authentication processes established by each bank, ensuring no bypassing of these security measures.

Does Trustly use overlay/screen-scraping methods, or does it integrate directly with banks through APIs?

Trustly prioritizes direct integration with banks via APIs whenever possible. However, when banks don't provide public access to their APIs, Trustly employs overlay methods. Sometimes, Trustly combines both APIs and overlays, using overlays as a backup solution to ensure uninterrupted service in case of any issues with the APIs.

Is there a mobile app available for Trustly?

Currently, Trustly doesn't offer a mobile app. However, all Trustly products are fully optimized for mobile devices, ensuring seamless usability within other apps.

Which industries commonly use Trustly?

Trustly is popular among merchants in several online sectors, such as retail, gambling, travel, financial services, digital content, and online gaming.

Does Trustly offer instant payments?

Yes, Trustly offers an instant payment experience for both consumers and merchants in many key markets. This is achieved through our exclusive network of bank accounts across Europe, bridging the gap where instant payment infrastructure is not yet available. In regions where actual settlement isn't instant, Trustly can issue an immediate credit notification once the payment is finalized. This allows merchants to promptly dispatch goods or credit customer accounts without delay.

Is Trustly licensed and certified?

Yes, Trustly is fully licensed and certified. Trustly holds a PSD2 license issued by the Swedish Financial Supervisory Authority (FSA) for providing Payment Initiation Services (PIS) and Account Information Services (AIS). This license is valid across all European Union member states. Additionally, in Germany, Trustly has been certified by TÜV Saarland for "Approved Data Protection" ("Geprüfter Datenschutz"). This certification is the result of a comprehensive evaluation process, which included detailed document verification and an on-site audit.

When can I request a refund for a Trustly transaction?

You can initiate a refund for a Trustly payment once the order status is updated to 1000, indicating that the transaction is reported as paid. It's important to note that refunds are processed instantly on our platform. It significantly benefits your consumers, reducing the time required for the funds to be returned to their bank account.

Do Trustly payments offer real-time confirmation?

Not in all cases. Receiving a 650 response means that the consumer has completed the Trustly payment process, but it doesn't guarantee that the funds have been settled. For assurance, especially with high-value transactions, it's recommended to wait until the transaction status updates to 800 before dispatching goods or providing services. There is a risk of non-settlement with transactions, and your account manager can provide guidance on the optimal time to proceed with goods delivery or service provision tailored to your specific industry.

Trustly

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