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Worldline Account-to-Account Payments

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We provide refunds for the Worldline Account-to-Account Payments service. However, it's important to note that refunds are not issued through Open Banking channels. Instead, we use our bank refund system, which processes refunds in batches. As a result, refunds are not immediate. Consumers should expect to receive their funds back after a few days.


Our product involves numerous components, and its delivery relies on each of these components functioning as intended. The timing of settlement notifications varies depending on the consumer's bank:

  • In the SEPA region, if the consumer's bank participates in the SEPA instant network, fund confirmations can occur within minutes.
  • In the UK, similar speed is achieved through the faster payments network.
  • If the consumer's bank doesn't participate in these networks, the process could take several hours.

While we cannot guarantee that funds will always be delivered to the beneficiary bank, we do ensure that you'll be notified immediately once the funds reach the beneficiary account.

Restricted/forbidden industries

According to the Volt boarding form, certain industries are considered high risk due to financial crime or reputation concerns. These include, but are not limited to:

  • Activities linked to tax evasion
  • Art dealerships and sellers of other high-value goods
  • Businesses dealing primarily in cash
  • Casinos
  • Charities and non-profit organizations (NPOs)
  • Cryptocurrency assets and trading
  • Trusts and complex organizational structures

Business registered in Financial Action Task Force black and grey list countries will not be accepted.

Furthermore, we strictly prohibit engagement with industries or use cases that include, but are not limited to:

  • Adult services
  • Arms trading, except where fully licensed in the UK or European Union
  • Unlicensed casinos in the UK or European Union
  • Counterfeit goods
  • Illegal drugs and related paraphernalia
  • Violations of intellectual property rights
  • Multi-level marketing schemes
  • Pseudo-pharmaceutical products
  • Any support or service to illegal activities
  • Businesses conducting regulated activities without the necessary licenses
  • Providing services to high-risk jurisdictions
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