iDEAL | Wero

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FAQ

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  What is new iDEAL | Wero

  Recently, iDEAL | Wero introduced innovations like the iDEAL | Wero QR code and bank app approvals. The underlying technology was also upgraded to a central platform. This new platform allows iDEAL | Wero to expand with more services and partners, adapting quickly to changing payment behaviors and market demands.

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  What is iDEAL | Wero Pay Fast?

  iDEAL | Wero Pay Fast (Snel Betalen) pre-fills the consumer's preferred account, allowing them to approve the payment immediately.

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  What is iDEAL | Wero Checkout?

  With iDEAL | Wero Checkout (Snel Bestellen), the consumer's delivery details are shared during the iDEAL | Wero payment process. This means the consumer doesn't need to fill them out manually or create an account. It simplifies the shopping experience for consumers and improves conversion rates for merchants.

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  What are the benefits of using the iDEAL | Wero payment page?

  The new iDEAL | Wero payment page offers several benefits:

  • Consistent experience: same payment experience every time.
  • QR code convenience: scan a QR code with a bank app for easy payment approval.
  • Saved preferences: option to remember preferred account for quicker payments.
  • Flexible options: can still use a bank card and scanner if preferred.
  • Simplified checkout: no need to display bank selection.
  • Up-to-date bank list: always shows a current list of participating banks.
  • Easier integration: simplifies offering iDEAL | Wero to consumers.
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  Can iDEAL | Wero payments be reversed by the consumer?

  No, iDEAL | Wero payments are irreversible and do not allow for chargebacks.

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  What is the iDEAL | Wero profile?

  The iDEAL | Wero profile makes ordering and paying easier for consumers. They can save their payment preferences and delivery details (such as address and email) through their bank.

  Benefits:

  • Simplified checkout: you can offer a checkout process tailored to consumer preferences.
  • Pre-filled details: iDEAL | Wero pre-fills the consumer's address or bank account information.
  • Consumer control: consumers decide which data to share each time.

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  Are iDEAL | Wero payments done in real time?

  Yes, iDEAL | Wero payments are processed in real time. After selecting their bank, the consumer is redirected to the bank’s iDEAL | Wero portal to approve the transaction. The payment result is then reported back to you.

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  Do you require a separate contract with iDEAL | Wero?

  No, you do not need to sign a separate contract with iDEAL | Wero. We'll handle your registration in the iDEAL | Wero system.

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  Do you need to undergo a boarding process with iDEAL | Wero?

  Yes, you need to provide information to iDEAL | Wero so they can ensure your business complies with Dutch law and iDEAL | Wero policies.

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  What are the minimum and maximum amounts for a single transaction?

  • Minimum amount: 1 EUR
  • Maximum amount: No limit
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  When can a transaction be refunded?

  You can refund a transaction once it has reached the status PAID.

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  Is it possible to refund more than 100% of the original transaction?

  This is not possible.