iDEAL

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FAQ

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  What is new iDEAL?

  Recently, iDEAL introduced innovations like the iDEAL QR code and bank app approvals. The underlying technology was also upgraded to a central platform. This new platform allows iDEAL to expand with more services and partners, adapting quickly to changing payment behaviors and market demands.

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  What is iDEAL Pay Fast?

  iDEAL Pay Fast (Snel Betalen) pre-fills the consumer's preferred account, allowing them to approve the payment immediately.

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  What is iDEAL Checkout?

  With iDEAL Checkout (Snel Bestellen), the consumer's delivery details are shared during the iDEAL payment process. This means the consumer doesn't need to fill them out manually or create an account. It simplifies the shopping experience for consumers and improves conversion rates for merchants.

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  What are the benefits of using the iDEAL payment page?

  The new iDEAL payment page offers several benefits:

  • Consistent experience: same payment experience every time.
  • QR code convenience: scan a QR code with a bank app for easy payment approval.
  • Saved preferences: option to remember preferred account for quicker payments.
  • Flexible options: can still use a bank card and scanner if preferred.
  • Simplified checkout: no need to display bank selection.
  • Up-to-date bank list: always shows a current list of participating banks.
  • Easier integration: simplifies offering iDEAL to consumers.
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  Can iDEAL payments be reversed by the consumer?

  No, iDEAL payments are irreversible and do not allow for chargebacks.

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  What is the iDEAL profile?

  The iDEAL profile makes ordering and paying easier for consumers. They can save their payment preferences and delivery details (such as address and email) through their bank.

  Benefits:

  • Simplified checkout: you can offer a checkout process tailored to consumer preferences.
  • Pre-filled details: iDEAL pre-fills the consumer's address or bank account information.
  • Consumer control: consumers decide which data to share each time.

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  Are iDEAL payments done in real time?

  Yes, iDEAL payments are processed in real time. After selecting their bank, the consumer is redirected to the bank’s iDEAL portal to approve the transaction. The payment result is then reported back to you.

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  Do you require a separate contract with iDEAL?

  No, you do not need to sign a separate contract with iDEAL. We'll handle your registration in the iDEAL system.

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  Do you need to undergo a boarding process with iDEAL?

  Yes, you need to provide information to iDEAL so they can ensure your business complies with Dutch law and iDEAL policies.

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  What are the minimum and maximum amounts for a single transaction?

  • Minimum amount: 1 EUR
  • Maximum amount: No limit
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  When can a transaction be refunded?

  You can refund a transaction once it has reached the status PAID.

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  Is it possible to refund more than 100% of the original transaction?

  This is not possible.