- Overview
- Countries & currencies
- Integration
- Process flows
- Testing
- Additional information
- Consumer experience
- Reporting
- FAQ
Additional information
Bank statements and payment slips
Your name will appear on both bank statements and payment slips, prefixed with "Omise" (your partner in Thailand). During the onboarding process with our Thailand partner, you can choose a custom statement name. Please note that the maximum length for this statement name is between 13 and 17 characters depending of the issuing bank.
The display format of the statement name may vary among different Thai banks; some may show it in all uppercase letters, while others may use all lowercase letters. Additionally, the amount of text displayed on the payment slip will also depend on the specific bank.
Duplicate Payments
It is not possible for the consumer to pay twice or more with the same QR code for PromptPay. One QR code can be paid only once until it is expired.Expiration Period
The expiration period is a setting that specifies the maximum amount of minutes a consumer has to complete the payment at the bank. After this period expires, it is impossible for the consumer to make a payment, and if no payment has been made, the transaction will be marked as unsuccessful and expired by the bank. You can set this value in minutes with a maximum of 60 minutes. If no input is provided, the default value of 60 minutes is used for the transaction.
Allowed Transaction Amounts
- Minimum Transaction Amount: 1 THB
- Maximum Transaction Amount: 150000 THB
Refunds for PromptPay
You can submit full refunds or multiple partial refunds through Worldline systems. Once you submit a refund request, it is routed to the acquiring bank via our Thailand partner for processing. Approved refunds are credited back to the original bank account the consumer used at the time of payment.
Refunds can be processed in two ways:
- Submitting a refund action via API: You can initiate a refund by making a request through the API.
- Using the refund button on the payment console: You can process refunds directly from the payment console.