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Consumer experience

Desktop flow

  1. On the checkout page, the consumer selects Alipay among other listed payment products.
Checkout page showing an order summary and a payment product list with UnionPay, PayPal, Alipay, and WeChat Pay
  1. The consumer gets redirected to Alipay, where they have to either scan the QR code and proceed with payment in Alipay mobile app or continue in their browser.

Alipay payment page displaying a QR code for mobile payment and a login form for browser-based payment

Alipay payment page displaying a QR code for mobile payment and a login form for browser-based payment

  1. On the next page, it's required to enter the Alipay password, then click the blue button to continue.

Alipay cashier page showing order total, account balance, password field, and confirm payment button

Alipay cashier page showing order total, account balance, password field, and confirm payment button

  1. The consumer is taken to the payment status screen with the confirmation message.

Alipay confirmation page displaying a green checkmark and a successful payment message for 114.00 yuan.

Alipay confirmation page displaying a green checkmark and a successful payment message for 114.00 yuan.

  1. Finally, the consumer is taken back to the checkout page. If they need to see the payment status again, they can click the "Request update on your payment button."

Checkout return page showing order summary, awaiting payment status message, and Request update on your payment button.

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