Alipay

FAQ

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Are Alipay payments processed in real time?

Yes, they are. The consumer is redirected to their Alipay account, where they are asked to approve the transaction. The outcome of the payment is then reported back to you.
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How long will the Alipay transaction take to go from CAPTURED status to PAID?

Alipay transactions are processed in real time and become PAID (1000) as soon as the consumer approves the payment.
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Is a separate contract with Alipay required?

No, there is no need to sign a separate contract with Alipay.
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Is it possible for consumers to reverse Alipay payments?

No, but you can initiate a refund to the consumer's Alipay account.
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Is there a timeframe within which I can initiate a refund?

Yes, the refund must be initiated within 365 days from the original transaction.
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When is it possible to initiate a refund for a transaction?

You can refund a transaction once it has reached the status PAID (1000).
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What are the funding options for Alipay users?
- Real-time methods: debit and credit cards via online banking, Alipay-issued prepaid cards, other Alipay accounts (for example, P2P transfers)
- Non-real-time methods: alternative funding options (cash, check, bank transfer)