- Overview
- Countries & currencies
- Integration
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- Testing
- Additional information
- Consumer experience
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- FAQ
FAQ
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Does PromptPay support recurring payments?
No, PromptPay does not support recurring payments. Each transaction must be initiated individually, as the system primarily facilitates direct transfers between accounts without built-in mechanisms for managing recurring billing cycles. For businesses that require recurring payment capabilities, alternative payment solutions should be considered.
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Does PromptPay support disputes?
No, PromptPay does not support disputes. Since it primarily facilitates direct transfers between accounts, there are no built-in mechanisms to handle transaction disputes or chargebacks.
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When can I ship/deliver the product?
You can ship the goods as soon as the transaction has reached status ID 800 or higher.
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Can we process any currencies other than THB with PromptPay?
No, PromptPay only supports transactions in Thai Baht (THB). The presentment currency for all transactions must be THB, and other currencies cannot be processed through the PromptPay system.