Status Errors

What does the error NO VALID PROVIDERS FOUND FOR COMBINATION MERCHANTID: XXXX, PAYMENTPRODUCT: X, COUNTRYCODE: XX, CURRENCYCODE: XXX mean?

This error indicates that your account with the merchantId XXXX is not configured to process paymentProductId X with the currencyCode XXX and countryCode XX. You should contact us to have this issue resolved.

Why do I get 'your payment failed'?

When you are sure of the details, make a retrieve payment or retrieve hosted checkout API to see the details of the result of the payment attempt. There you will see for example:

FRAUDSTATUS: D or E, you have hit a test scenario that gets denied for fraud reasons. To get around this, please add 'city':'Amsterdam' to your input keys under order.customer.billingAddressand try again.This transaction should now result in an authorisation.

If you see a status of Rejected in paymentResponse, than you have or hit a negative case scenario while testing or there is a temporary problem with the environment. You can use the contact form to get support on your case.

What does the error PAYMENTPRODUCTID XXX INVALID_FOR_COUNTRYCODE XX mean?

The payment product itself does not support the submitted country and currency combination.
For more information on payment product capabilities, click here.

What does the error SERVICE NOT ALLOWED FOR MERCHANT XXXX, PAYMENTPRODUCTID XXX mean?

This error message indicates that a service you are requesting via the API is either not available for the payment product or not configured for your account. The sandbox offers limited functionality and you will get this error whenever your account is not configured for certain services. If you wish to have a fully-fledged account, please contact us.

Where can I get more information on the error codes?

On our Error codes page, you can find the error description, its cause, and a troubleshooting solution. Remember that this section gets constantly updated with the latest described errors.